Invention Grant
- Patent Title: Systems and methods relating to bot authoring by mining intents from conversation data via intent seeding
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Application No.: US17218456Application Date: 2021-03-31
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Publication No.: US11798539B2Publication Date: 2023-10-24
- Inventor: Basil George , Ramasubramanian Sundaram
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Main IPC: G10L15/18
- IPC: G10L15/18 ; G06F16/2458 ; G06N5/02 ; G06Q30/016 ; G10L15/19 ; G06F16/35 ; G06F16/332 ; G06F40/30 ; G06F40/289 ; G06F40/284 ; G06F40/205 ; G06F40/216 ; G06F40/35 ; G06F40/295

Abstract:
A method for authoring a conversational bot including: receiving conversation data; receiving seed intent data that comprises seed intents having a seed intent label and sample intent-bearing utterances; using an intent mining algorithm to mine the conversation data to determine new utterances to associate with the seed intent; augmenting the seed intent data to include the mined new utterances associated with the seed intents; and uploading the augmented seed intent data into the conversation bot. The intent mining algorithm may include: identifying intent-bearing utterances; identifying candidate intents; for each of the seed intents, identifying seed intent alternatives from the sample intent-bearing utterances; associating the intent-bearing utterances from the conversation data with the seed intents via determining a degree of semantic similarity between the candidate intents of the intent-bearing utterances and the seed intent alternatives.
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