A computer-implemented method of optimizing bandwidth in a public safety answering point (PSAP) environment ca n include retrieving content related to emergency incidents from a Social Media (SM) server, feeding the content to a Stream Processing Module having a Machine Learning engine for determining a similarity level between the emergency call and any of the emergency incidents retrieved from the SM server. If the similarity level exceeds a predetermined threshold value, then option for downgrading the emergency call to a call comprising only audio data can be provided. If this downgrade option is selected, the RTP stream of the emergency call can be downgraded to an audio call without any video.