Invention Grant
- Patent Title: Incremental clustering
-
Application No.: US17846949Application Date: 2022-06-22
-
Publication No.: US11809456B2Publication Date: 2023-11-07
- Inventor: Amritendu Mondal , Tarkeshwar Thakur
- Applicant: Freshworks, Inc.
- Applicant Address: US CA San Mateo
- Assignee: Freshworks Inc.
- Current Assignee: Freshworks Inc.
- Current Assignee Address: US CA San Mateo
- Agency: LeonardPatel PC
- Agent Sheetal S. Patel; Michael A. Leonard II
- Main IPC: G06F16/28
- IPC: G06F16/28 ; G06F9/54 ; G06N20/00

Abstract:
Incremental clustering of similar or related messages that otherwise requires limited use of memory for the purpose of increasing scalability. Incremental clustering includes receiving, by a machine learning (ML) engine, an incoming message from an application programming interface (API) server, and scanning, by the ML engine, a plurality of clusters for one or more messages similar to that of the incoming message. Incremental clustering also includes identifying, by a clustering engine, a cluster from the plurality of clusters. The identified cluster includes the one or more messages similar to that of the incoming message. Incremental clustering further includes assigning, by the clustering engine, the incoming message to the identified cluster.
Public/Granted literature
- US20220318276A1 INCREMENTAL CLUSTERING Public/Granted day:2022-10-06
Information query