Invention Grant
- Patent Title: Adjusting demand for order fulfillment during various time intervals for order fulfillment by an online concierge system
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Application No.: US17389281Application Date: 2021-07-29
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Publication No.: US11830018B2Publication Date: 2023-11-28
- Inventor: Houtao Deng , Ji Chen , Zi Wang , Soren Zeliger , Ganesh Krishnan , Wa Yuan , Michael Scheibe
- Applicant: Maplebear Inc.
- Applicant Address: US CA San Francisco
- Assignee: Maplebear Inc.
- Current Assignee: Maplebear Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Fenwick & West LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/0201 ; G06Q30/0601 ; G06Q10/0631 ; G06N5/04 ; G06Q30/0204 ; G06N20/00

Abstract:
An online concierge system allows users to order items within discrete time intervals later than a time when an order was received or for short-term fulfillment when the order was received. To account for a number of shoppers available to fulfill orders during different discrete time intervals and numbers of orders for fulfillment during different discrete time intervals, the online concierge system specifies a target rate for orders fulfilled later than a specified discrete time interval and a threshold from the target rate. A trained machine learning model periodically predicts a percentage of orders being fulfilled late, with an order associated with a predicted percentage when the order was received. The online concierge system increases a price of orders associated with predicted percentages greater than the threshold from the target rate. The increased price of an order is determined from a price elasticity curve and the predicted percentage.
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