Invention Grant
- Patent Title: Detection of relational language in human-computer conversation
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Application No.: US17516147Application Date: 2021-11-01
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Publication No.: US11861316B2Publication Date: 2024-01-02
- Inventor: Ian Roy Beaver
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G06F16/248 ; G06F16/2457
Abstract:
Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.
Information query
