A computing system may receive a verification of benefits (VoB) request that identifies a subscriber and a healthcare provider that submitted the VoB request. The VoB request may comprise a request for the computing system to verify that a health insurance policy of the subscriber is active. In response to determining that the health insurance policy of the identified subscriber is active, the computing system may determine whether to send a subscriber alert to the subscriber. The subscriber alert may notify the subscriber that the healthcare provider has been requested to perform a healthcare action for the subscriber in the future as of a time the healthcare provider submitted the VoB request. Based on a determination to send the subscriber alert, the computing system may initiate a process to send the subscriber alert.