Invention Grant
- Patent Title: Updating chatbot workspaces
-
Application No.: US17207880Application Date: 2021-03-22
-
Publication No.: US11868907B2Publication Date: 2024-01-09
- Inventor: Piotr Kalandyk , Piotr P. Godowski , Pawel Tadeusz Januszek , Hubert Kompanowski
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Joseph P. Curcuru
- Main IPC: G06N5/022
- IPC: G06N5/022 ; G06N5/01 ; G06F40/205 ; G06F40/35 ; G06F40/30 ; H04L51/02 ; G06F9/455 ; G06F40/14

Abstract:
In an approach to improve chatbot workspaces by updating chatbot workspaces through documentation updating and chatbot skill updating. Embodiments determine a chatbot knowledge base contains a set of updated information and updates a chatbot dialog decision tree based on one or more identified new topics in a set of updated information using natural language processing techniques to determine a set of intents, a set of entities, and a set of keywords. Further, embodiments identify a starting decision for traversing the chatbot dialogue decision tree based on the updated set of entities and the updated set of keywords. Additionally, embodiments interact, via a user interface, with an end user according to one or more interactions traversing the chatbot dialogue decision tree for a response.
Public/Granted literature
- US20220300830A1 UPDATING CHATBOT WORKSPACES Public/Granted day:2022-09-22
Information query