An information processing apparatus can communicate with an image forming apparatus that forms an image on a sheet. The information processing apparatus includes: an acquisition unit configured to acquire error information about an error that has occurred in the image forming apparatus, and maintenance information about maintenance work performed on the image forming apparatus; a memory configured to store a plurality of pieces of error information acquired by the acquisition unit; and a controller. The controller is configured to: determine, from the plurality of pieces of error information stored in the memory, based on the maintenance information, first error information about an error that has occurred during the maintenance work; and determine an error part of the image forming apparatus based on second error information obtained by excluding the first error information from the plurality of pieces of error information stored in the memory.