The disclosed system receives a request from a user to interact with an agent of a wireless telecommunication network including a 5G wireless telecommunication network or higher generation wireless telecommunication network. The system determines whether the user is associated with a first AR/VR device including a camera configured to capture an object proximate to the first AR/VR device and a display configured to show a virtual object, which is not part of a surrounding associated with the first AR/VR device. Upon determining that the user is associated with the first AR/VR device, the system creates a high-bandwidth communication channel over the wireless telecommunication network between the first AR/VR device and a second AR/VR device and a virtual room enabling the user and the agent to share visual information over the high-bandwidth communication channel.