Invention Grant
- Patent Title: Sentiment progression analysis
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Application No.: US17586972Application Date: 2022-01-28
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Publication No.: US11886824B2Publication Date: 2024-01-30
- Inventor: Ninad D. Sathaye , Raghav Bali , Piyush Gupta , Krishnamohan Nandiraju
- Applicant: Optum Technology, Inc.
- Applicant Address: US MN Eden Prairie
- Assignee: Optum Technology, Inc.
- Current Assignee: Optum Technology, Inc.
- Current Assignee Address: US MN Eden Prairie
- Agency: ALSTON & BIRD LLP
- Main IPC: G06F40/35
- IPC: G06F40/35 ; H04M3/51 ; G06Q30/0241

Abstract:
Various embodiments of the present disclosure performing conversation sentiment monitoring for a conversation data object. In various embodiments, a text block that can be resized is identified within a conversation data object and successive regularized sentiment profile generation iterations are performed until a regularized sentiment score of the block exceeds a regularized sentiment score threshold. A current regularized sentiment profile generation iteration involves determining a regularized sentiment score for the block based on an initial sentiment score, a subjectivity probability value, and, optionally, a stage-wise penalty factor. A determination is then made as to whether the score exceeds the threshold. If so, then a regularized sentiment profile of the conversation data object is updated based on the regularized sentiment score. If not, then the text block is resized and a subsequent regularized sentiment profile generation iteration is performed based on the resized block.
Public/Granted literature
- US20220164543A1 SENTIMENT PROGRESSION ANALYSIS Public/Granted day:2022-05-26
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