An example user terminal apparatus includes a display, a communication apparatus to communicate with an external apparatus, and a processor to, based on information on a possible first toner refill quantity of a plurality of grouped image forming apparatuses provided from the external apparatus through the communication apparatus and a toner quantity of one toner refill apparatus, control the display to display a guide message including information on the time point of toner refill, each of the image forming apparatuses which is a subject of toner refill within the group, and a possible second toner refill quantity of each of the image forming apparatuses at the time point of toner refill.