Invention Grant
- Patent Title: Systems and methods for interactive voice response auto-scaling
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Application No.: US17231478Application Date: 2021-04-15
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Publication No.: US11895268B2Publication Date: 2024-02-06
- Inventor: Sanooj Karanath Sachidanandan , Edson H. Philippe , Dan Perritte
- Applicant: Home Depot Product Authority, LLC
- Applicant Address: US GA Atlanta
- Assignee: Home Depot Product Authority, LLC
- Current Assignee: Home Depot Product Authority, LLC
- Current Assignee Address: US GA Atlanta
- Agency: Greenberg Traurig, LLP
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04M3/36 ; G06F9/455 ; H04M3/51

Abstract:
Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.
Public/Granted literature
- US20220217234A1 SYSTEMS AND METHODS FOR INTERACTIVE VOICE RESPONSE AUTO-SCALING Public/Granted day:2022-07-07
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