Invention Grant
- Patent Title: Data processing systems and methods for controlling an automated survey system
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Application No.: US15958960Application Date: 2018-04-20
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Publication No.: US11941649B2Publication Date: 2024-03-26
- Inventor: Lorne Edward Wood , Steven John Graff
- Applicant: OPEN TEXT CORPORATION
- Applicant Address: CA Waterloo
- Assignee: OPEN TEXT CORPORATION
- Current Assignee: OPEN TEXT CORPORATION
- Current Assignee Address: CA Waterloo
- Agency: Sprinkle IP Law Group
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/0201 ; G06Q30/0203

Abstract:
Embodiments as disclosed provide data processing systems and methods for controlling an automated survey system. One embodiment comprises: a processor; a data store storing a plurality of transactions thereon, each transaction comprising transaction metadata and a voice session recording of an inbound call, the transaction metadata for each transaction comprising an identifier for that transaction; a non-transitory computer readable medium having instructions executable on the processor for: generating, by the processor, a worklist for the survey campaign to control conducting of surveys by an automated survey system that is configured to execute the worklist, the worklist comprising a work item for each of the set of transactions and each work item comprising transaction identification data for a transaction from the set of transactions and contact information for the survey target for the transaction corresponding to the transaction identification data in the work item.
Public/Granted literature
- US20190325464A1 DATA PROCESSING SYSTEMS AND METHODS FOR CONTROLLING AN AUTOMATED SURVEY SYSTEM Public/Granted day:2019-10-24
Information query