A method for problem diagnosis in a robot system having one or more robots includes the steps of: a) receiving (S1) a first problem message from a robot of the robot system, the first problem message including one or more data elements descriptive of a problem experienced by the robot; b) receiving (S1) a subsequent problem message from a robot of the robot system; c) if a time elapsed between receipt of the subsequent problem message and receipt of an immediately preceding problem message is shorter than a predetermined threshold (S2), adding the subsequent problem message to a message set which comprises the immediately preceding problem message (S3); and d) if the time elapsed is longer than the predetermined threshold (S2), terminating (S4) the message set of the immediately preceding problem message without adding the subsequent problem message, and establishing (S5, S6) a new message set.