A comfort-analyzing device includes a display unit, a first control unit, an input unit, and a cognitive-structure constructing unit. The display unit is configured to present a questionnaire for extracting both a comfort level of a user in an environment and at least one environmental factor to determine the comfort level. The first control unit is configured to cause the display unit to present the questionnaire twice or more during a survey period. The input unit is configured to accept, from the user, input of each reply to the questionnaire presented twice or more. The cognitive-structure constructing unit is configured to construct a cognitive-structure model representing a cognitive structure of the user regarding comfort by extracting both the comfort level and the at least one environmental factor in chronological order based on each reply to the questionnaire presented twice or more.