A service management device manages a service delivered in a predetermined area. The service management device has an operator interface including a display that displays information for an operator and receiving an input from the operator. The service management device communicates with an autonomous robot used for delivering the service in the predetermined area to acquire, from the autonomous robot, service robot information indicating at least a position and a status of the autonomous robot. The service management device displays a map of the predetermined area and the position of the autonomous robot on the display, based on the service robot information. When the autonomous robot displayed on the display is specified by the operator through the operator interface, the service management device displays a status window indicating the status of the autonomous robot specified by the operator on the display, based on the service robot information.