Techniques described herein relate to a method for managing a distributed multi-tiered computing (DMC) environment. The method includes obtaining, by a local controller associated with a DMC domain, a weighted rank order of causal services associated with a service impairment; obtaining contextual information associated with the weighted rank order of causal services; identifying top causal services based on the weighted rank order of causal services; generating, using a causal symbolic engine, a ranked order of top root causes based on the top causal services and the contextual information; selecting remediation profiles associated with the top root causes; executing remediation profiles in ranked order of the top root causes; making a determination that the remediation profiles were successful; and in response to the determination: logging the service impairment and notifying a user associated with the service impairment.