Biometric information is obtained from a user. A determination is made that the obtained biometric information matches at least one entry in a biometric database. In response to determining that the obtained biometric information matches the at least one entry in the biometric database, non-biometric verification information is obtained. A determination is made as to whether at least a portion of the non-biometric verification information matches at least a portion of preset non-biometric verification information associated with the user. In response to determining that the at least a portion of the non-biometric verification information matches, a determination is made that an identity of the user is verified. In response to determining that the at least a portion of the non-biometric verification information does not match, a determination is made that the identity of the user is not verified.