Invention Grant
- Patent Title: Systems, methods, and computer program products for providing user authentication for a voice-based communication session
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Application No.: US17362731Application Date: 2021-06-29
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Publication No.: US11963005B2Publication Date: 2024-04-16
- Inventor: Rahul Nair
- Applicant: PayPal, Inc.
- Applicant Address: US CA San Jose
- Assignee: PayPal, Inc.
- Current Assignee: PayPal, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Haynes and Boone, LLP
- Main IPC: H04W12/06
- IPC: H04W12/06 ; G06F16/9535 ; G06F21/36 ; H04M3/493 ; H04W4/16

Abstract:
A method includes: in response to a request from a human user to access account information, authenticating the human user via a graphical user interface (GUI); storing a result of authenticating the human user in a storage system; in response to authenticating the human user, directing the human user to a voice-based communication session; accessing the result of authenticating the human user from the storage system by the voice-based communication session; and providing access by the human user to the account information in the voice-based communication session based on the result of authenticating the human user.
Public/Granted literature
Information query