Invention Grant
- Patent Title: Systems and methods for bot dialog delegation
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Application No.: US17097174Application Date: 2020-11-13
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Publication No.: US11966705B2Publication Date: 2024-04-23
- Inventor: Allen Detmer , Maria Lucena
- Applicant: FMR LLC
- Applicant Address: US MA Boston
- Assignee: FMR LLC
- Current Assignee: FMR LLC
- Current Assignee Address: US MA Boston
- Agency: Cesari and McKenna, LLP
- Main IPC: G06F40/35
- IPC: G06F40/35 ; G06N5/04 ; H04L51/02

Abstract:
Systems and methods for switching between natural language processing units during an interaction using a dialog delegation processor. The method includes receiving a dialog utterance from a user via a user device. The method further includes determining a general intent based on the dialog utterance using a general natural language processor. The method also includes determining at least one specific intent corresponding to the general intent using the general natural language processor. The method also includes selecting a specific natural language processor corresponding to the at least one specific intent. The method further includes determining a dialog response corresponding to the at least one of specific intent using the specific natural language processor. The method also includes generating for display the dialog response on the user device.
Public/Granted literature
- US20210142009A1 SYSTEMS AND METHODS FOR BOT DIALOG DELEGATION Public/Granted day:2021-05-13
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