Invention Grant
- Patent Title: Enabling dial home service requests from an application executing in an embedded environment
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Application No.: US17082542Application Date: 2020-10-28
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Publication No.: US11966767B2Publication Date: 2024-04-23
- Inventor: Deepak Vokaliga , William Hatstat , Gopalakrishna Manjunatha
- Applicant: EMC IP HOLDING COMPANY LLC
- Applicant Address: US MA Hopkinton
- Assignee: Dell Products, L.P.
- Current Assignee: Dell Products, L.P.
- Current Assignee Address: US MA Hopkinton
- Agency: Anderson Gorecki LLP
- Main IPC: G06F9/455
- IPC: G06F9/455 ; G06F9/54

Abstract:
A system application, such as a cloud tethering subsystem, is instantiated to execute in an embedded environment of a storage system. Errors of the system application that require external support such as memory overflows, daemon errors, etc., are collected and posted using an error reporting system call to an operating system of the storage system in which the virtualized environment is executing. The storage system operating system posts the errors to an error system reporting system as a dial home service request on behalf of the system application. In this manner, the system application can issue dial home service requests without having direct access to the external error resolution system. In some embodiments, a guest operating system utility uses a SCSI mechanism to post errors to the storage system operating system.
Public/Granted literature
- US20220129291A1 Enabling Dial Home Service Requests From an Application Executing in an Embedded Environment Public/Granted day:2022-04-28
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