Invention Grant
- Patent Title: System and method for warranty customization based on customer need and part failure rate
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Application No.: US17409861Application Date: 2021-08-24
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Publication No.: US11978058B2Publication Date: 2024-05-07
- Inventor: Vaideeswaran Ganesan , Chandrasekhar R , Rekha Ms , Harish Babu , Praveen Lalgoudar , Nikhil S , Pandiyan Varadharajan , Rushyendra Velamuri , Nidhi Kant Arora , Sandeep Venkatesh Pai
- Applicant: Dell Products, L.P.
- Applicant Address: US TX Round Rock
- Assignee: Dell Products, L.P.
- Current Assignee: Dell Products, L.P.
- Current Assignee Address: US TX Round Rock
- Agency: Fogarty LLP
- Priority: IN 2111033239 2021.07.23
- Main IPC: G06Q30/0207
- IPC: G06Q30/0207 ; G06Q30/012 ; H04L41/5009

Abstract:
Systems and methods provide customers with a need-based warranty using a deep learning neural network. After categorizing, a customer need is mapped to a warranty type based on the SLA needs. Warranties may then be suggested based on customer need. In another embodiment, systems and methods detect an optimal warranty based on part failure and performance of a server. A mean time to resolve or replace can be minimized in future failure instances by comparing the derived replacement time with available warranty offerings to identify potential deviations and thereby recommend an optimal warranty from the available offerings. In a further embodiment, systems and methods identify and offer additional service contracts for vender services. A warranty proposer looks for warranty types that are emitted by a warranty-types analyzer and by a technical-support analyzer. The overlapping warranty offers are provided to customers.
Public/Granted literature
- US20230029219A1 SYSTEM AND METHOD FOR WARRANTY CUSTOMIZATION BASED ON CUSTOMER NEED AND PART FAILURE RATE Public/Granted day:2023-01-26
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