Invention Grant
- Patent Title: Systems and methods to manage transaction disputes using predictions based on anomalous data
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Application No.: US18194682Application Date: 2023-04-03
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Publication No.: US11978065B2Publication Date: 2024-05-07
- Inventor: Jeffrey Paul Kubler , Shane Saunders , Joseph Fredric Sutthoff , Joe Leung , Lauren Morrison , Matthew Petersen , David Raynault , Philip J. Ponsaran
- Applicant: Fidelity Information Services, LLC
- Applicant Address: US FL Jacksonville
- Assignee: Fidelity Information Services, LLC
- Current Assignee: Fidelity Information Services, LLC
- Current Assignee Address: US FL Jacksonville
- Agency: FINNEGAN, HENDERSON, FARABOW, GARRETT & DUNNER LLP
- Main IPC: G06Q30/018
- IPC: G06Q30/018 ; G06F9/54 ; G06F16/23 ; G06N5/04 ; G06N20/00 ; G06Q20/20 ; G06Q40/02 ; H04L67/306 ; H04L67/50 ; G06F3/0483

Abstract:
Disclosed herein are systems and methods for managing transaction disputes. Techniques include accessing a transaction pattern model associated with a user account; detecting deviation of a transaction from the transaction pattern model; transmitting, based on the detected deviation, transaction data to a user device; receiving an input at the user device in response to the transmitted data; generating, based on the received input, dispute data; storing the dispute data; monitoring data extracts associated with the user account; detecting, based on the monitoring, a data extract indicating a posted state of a transaction associated with the dispute data; and updating the dispute data based on the data extract indicating the posted state.
Public/Granted literature
- US20230289824A1 SYSTEMS AND METHODS TO MANAGE TRANSACTION DISPUTES USING PREDICTIONS BASED ON ANOMALOUS DATA Public/Granted day:2023-09-14
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