Methods and apparatus are disclosed for processing local area network (LAN) diagnostic data obtained in respect of a LAN, the LAN having at least one user-device located therein operable to communicate via a LAN gateway device with one or more remote devices in a communications network outside the LAN, the LAN gateway device having a wireless interface associated therewith in the LAN, the LAN diagnostic data including data packets received via the wireless interface at least some of which carry performance data relating to one or more predetermined performance characteristics of the LAN.