Invention Grant
- Patent Title: Predicting user interaction with communications
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Application No.: US17449404Application Date: 2021-09-29
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Publication No.: US11985571B2Publication Date: 2024-05-14
- Inventor: Ankit Jaini , Ivan Senilov , Jordan Earnest , Claire Electra Longo , Jiahui Cai , Chiung-Yi Tseng
- Applicant: Twilio Inc.
- Applicant Address: US CA San Francisco
- Assignee: Twilio Inc.
- Current Assignee: Twilio Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Schwegman Lundberg & Woessner, P.A.
- Main IPC: H04W4/12
- IPC: H04W4/12 ; G06F11/34 ; G06N3/04 ; G06N3/08 ; H04W24/10

Abstract:
A machine learning model may be trained using annotated communications data. Each communication (e.g., a short messaging system (SMS) message or email) is annotated with a measure of user interaction. The machine learning model is thus trained to predict a measure of user interaction for future communications. Before sending future communications, at least a portion of the communication is provided to the trained machine learning model to predict the expected measure of user interaction with the communication. In response to the prediction, the sender of the communication may alter the communication. The system may automatically send the communication if the predicted measure of user interaction exceeds a predetermined threshold and only prompt the user if the predicted measure of user interaction does not exceed the predetermined threshold.
Public/Granted literature
- US20230099888A1 PREDICTING USER INTERACTION WITH COMMUNICATIONS Public/Granted day:2023-03-30
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