Failover is performed appropriately when a failure occurs in a physical server. In a plurality of physical servers of a storage system, one or more protocol VMs and one or more file system VMs are created. The protocol VMs perform processing related to a protocol for a file storage with a client via a front-end network. The file system VMs perform processing related to management of files in the file storage. A first physical server causes, when a failure occurs in a second physical server, a physical server other than the second physical server to operate a file system VM to be operated in place of the file system VM of the second physical server, and controls the protocol VM of the physical server other than the second physical server to perform processing to be performed by the protocol VM of the second physical server.