Invention Grant
- Patent Title: Systems and methods for generating dynamic conversational responses using trained machine learning models
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Application No.: US18173736Application Date: 2023-02-23
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Publication No.: US11997058B2Publication Date: 2024-05-28
- Inventor: Minh LE
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Perkins Coie LLP
- Main IPC: H04L51/02
- IPC: H04L51/02 ; G06F40/20 ; G06N3/045 ; G06N20/10 ; G06N20/20

Abstract:
Methods and systems are described herein for generating dynamic conversational responses. For example, dynamic conversational responses may facilitate an interactive exchange with users. Therefore, the methods and systems used specialized methods to enriched data that may be indicative of a user's intent prior to processing that data through the machine learning model, as well as a specialized architecture for the machine learning models that take advantage of the user interface format.
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