Invention Grant
- Patent Title: System and method for automatically monitoring and diagnosing user experience problems
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Application No.: US17826124Application Date: 2022-05-26
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Publication No.: US12001274B2Publication Date: 2024-06-04
- Inventor: Si Sun , Forrestt Severtson
- Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Applicant Address: US IL Bloomington
- Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee Address: US IL Bloomington
- Agency: MARSHALL, GERSTEIN & BORUN LLP
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F11/22 ; G06F11/34 ; G06N5/04 ; G06N20/00

Abstract:
The following relates generally to diagnosing problems with websites. In some embodiments, a webpage interaction processor receives a list of potential user experience problems. The webpage interaction processor then extracts click data from the website, and processes the extracted click data into grams. Subsequently, an analytics engine is trained based on the processed click data. The trained analytics engine may then diagnose the problem of the website with a potential user experience problem from the received list of potential user experience problems. In some embodiments, the process is entirely automated.
Public/Granted literature
- US20220283887A1 SYSTEM AND METHOD FOR AUTOMATICALLY MONITORING AND DIAGNOSING USER EXPERIENCE PROBLEMS Public/Granted day:2022-09-08
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