Invention Grant
- Patent Title: Systems and methods for diagnosing problems from error logs using natural language processing
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Application No.: US18145325Application Date: 2022-12-22
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Publication No.: US12001788B2Publication Date: 2024-06-04
- Inventor: Ankur Sharma , Ravikanth Somayaji
- Applicant: Open Text Corporation
- Applicant Address: CA Waterloo
- Assignee: OPEN TEXT CORPORATION
- Current Assignee: OPEN TEXT CORPORATION
- Current Assignee Address: CA Waterloo
- Agency: Sprinkle IP Law Group
- Main IPC: G06F40/205
- IPC: G06F40/205 ; G06F8/70 ; G06F16/332 ; G06F40/30 ; G06F40/40 ; G06N20/00

Abstract:
Disclosed is a solution for diagnosing problems from logs used in an application development environment. A random sample of log statements is collected. The log statements can be completely unstructured and/or do not conform to any natural language. The log statements are tagged with predefined classifications. A natural language processing (NLP) classifier model is trained utilizing the log statements tagged with the predefined classification. New log statements can be classified into the plurality of predefined classifications utilizing the trained NLP classifier model. From the log statements thus classified, statements having a problem classification can be identified and presented through a dashboard running in a browser. Outputs from the trained NLP classifier model can be provided as input to another trained model for automatically and quickly identifying a type of problem associated with the statements, eliminating a need to manually sift through tens or hundreds of thousands of lines of logs.
Public/Granted literature
- US20230135819A1 SYSTEMS AND METHODS FOR DIAGNOSING PROBLEMS FROM ERROR LOGS USING NATURAL LANGUAGE PROCESSING Public/Granted day:2023-05-04
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