Invention Grant
- Patent Title: Call queue management by digital assistant
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Application No.: US17769059Application Date: 2019-10-17
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Publication No.: US12010270B2Publication Date: 2024-06-11
- Inventor: Ester Gonzalez De Langarica
- Applicant: Telefonaktiebolaget LM Ericsson (publ)
- Applicant Address: SE Stockholm
- Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
- Current Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (PUBL)
- Current Assignee Address: SE Stockholm
- Agency: Rothwell, Figg, Ernst & Manbeck, P.C.
- International Application: PCT/SE2019/051021 2019.10.17
- International Announcement: WO2021/076024A 2021.04.22
- Date entered country: 2022-04-14
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/493

Abstract:
The present disclosure relates to a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queued to await a response by a human representative (303a) of the recipient (303) of the voice call, and a digital assistant device (305) performing the method. In a first aspect, a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queued to await a response by a human representative (303a) of the recipient (303) of the voice call, is provided. The method comprises detecting (S101), from a voice indication of the voice call, information indicating a point in time when the human representative (303a) of the recipient (303) is expected to be able to provide a response to the queued voice call, and setting (S102) the calling party (300) in contact with the recipient (303) at the determined point in time.
Public/Granted literature
- US20240007564A1 CALL QUEUE MANAGEMENT BY DIGITAL ASSISTANT Public/Granted day:2024-01-04
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