Invention Grant
- Patent Title: Methods and apparatus for bypassing holds
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Application No.: US18199711Application Date: 2023-05-19
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Publication No.: US12015736B2Publication Date: 2024-06-18
- Inventor: Cassandra Xia , Luis Carlos Cobo Rus
- Applicant: GOOGLE LLC
- Applicant Address: US CA Mountain View
- Assignee: GOOGLE LLC
- Current Assignee: GOOGLE LLC
- Current Assignee Address: US CA Mountain View
- Agency: Gray Ice Higdon
- Main IPC: H04M3/428
- IPC: H04M3/428 ; H04M1/72436 ; H04M1/82

Abstract:
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that is perceptible to a calling user that initiated the session, and that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be monitored to determine, based on processing of the audio stream, a candidate end of the on hold status. In response, a response solicitation signal is injected into an outgoing portion of the audio. The audio stream can be further monitored for a response (if any) to the response solicitation signal. The response (if any) can be processed to determine whether the end of the on hold status is an actual end of the on hold status.
Public/Granted literature
- US20230308542A1 METHODS AND APPARATUS FOR BYPASSING HOLDS Public/Granted day:2023-09-28
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