When an autonomous mobile robot is acquires enters a stuck state in which the autonomous mobile robot cannot autonomosly move, an autonomous mobile apparatus control system according to the present disclosure transmits an autonomous cancel notification for notifying the higher-level management apparatus that the autonomous mobile robot cannot autonomosly move, waits for an operation instruction from the higher-level management apparatus after the transmission of the autonomous cancel notification. The higher-level management apparatus gives an operation instruction to the autonomous mobile robot in response to receiving the autonomous cancel notification based on information acquired from at least one of the plurality of environment cameras. The autonomous mobile robot is configured to resume autonomous driving in response to safety confirmation based on a proximity sensor provided in the autonomous mobile robot after operating in accordance with the operation instruction.