Invention Grant
- Patent Title: Method and system for proactive client relationship analysis
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Application No.: US16570432Application Date: 2019-09-13
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Publication No.: US12026076B2Publication Date: 2024-07-02
- Inventor: Praveen Sahni , Brian Slepko , Craig Mackereth
- Applicant: Rimini Street, Inc.
- Applicant Address: US NV Las Vegas
- Assignee: Rimini Street, Inc.
- Current Assignee: Rimini Street, Inc.
- Current Assignee Address: US NV Las Vegas
- Agency: Hawley Troxell Ennis & Hawley LLP
- Agent Rivkah Young; Philip McKay
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06F3/04845 ; G06F9/54 ; G06F11/30 ; G06N7/01 ; G06N20/10 ; G06Q10/0631 ; G06Q10/0639

Abstract:
A service provider system receives case data of a client from a client service system. Vector data is collected from the case data through integration and aggregation. Signals of anomalies or sentiments are detected through machine learning from the integrated and aggregated vector data. The signals are validated, consolidated and associated with case, contact, and client object types. A user interface presents the validated and consolidated signals to users who proactively take action based on the signals. The user interface includes dashboards, notifications, and indicators.
Public/Granted literature
- US20210081293A1 METHOD AND SYSTEM FOR PROACTIVE CLIENT RELATIONSHIP ANALYSIS Public/Granted day:2021-03-18
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