A computer-implemented method, a computer system and a computer program product refine service inquiries through an understanding of user context. The method includes receiving a service inquiry from a user on a computing device. The method also includes capturing movement data within a user environment. The movement data is selected from a group consisting of audio data, video data and telemetry data extracted from a second device in the user environment. The method further includes determining a user context by correlating motion and position of the user with respect to the user environment. In addition, the method includes generating a set of predicted modifications to the service inquiry based on the user context. Lastly, the method includes displaying the set of predicted modifications to the service inquiry on the computing device.