A method, a device, and a non-transitory storage medium are described in which an onboarding risk assessment and remedial service is provided. The service may identify users that are having difficulty in completing an onboarding procedure and may be wasting end device and/or network device resources due to unsuccessful attempts to complete the onboarding procedure. The service may calculate an onboarding risk value to identify certain users that are having the difficulty. The service may calculate the onboarding risk value based on calculated criteria values pertaining to an incomplete onboarding procedure. The service may identify potential root causes of errors that may occur during the incomplete onboarding procedure. The service may perform remedial procedures to correct the errors and facilitate the successful completion of the onboarding procedure.