Invention Grant
- Patent Title: Visualization of chat task record, linking messaging, and record keeping
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Application No.: US17815841Application Date: 2022-07-28
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Publication No.: US12062017B2Publication Date: 2024-08-13
- Inventor: Troy Azmoon , Frederic B. Luddy
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder, PC
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06F3/0482 ; G06F3/0486 ; G06Q10/0631 ; G06Q10/10 ; G06Q10/107 ; H04L51/046 ; H04L51/08 ; H04L51/216

Abstract:
A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.
Public/Granted literature
- US20230049030A1 VISUALIZATION OF CHAT TASK RECORD, LINKING MESSAGING, AND RECORD KEEPING Public/Granted day:2023-02-16
Information query