Invention Grant
- Patent Title: Generating and providing enhanced user interfaces by implementing data, AI, intents and personalization (DAIP) technology
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Application No.: US17540961Application Date: 2021-12-02
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Publication No.: US12081630B2Publication Date: 2024-09-03
- Inventor: Prashanth Vallabhaneni , Diane S. Cannato , Rosheny Edathil , Satyabrata Pradhan , Sridhar Viswanathan , Ashwin Kumar Yedte
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Banner & Witcoff, Ltd.
- Main IPC: H04L67/50
- IPC: H04L67/50 ; G06N20/00 ; G07F19/00 ; H04L67/306 ; H04L67/55 ; H04M3/493

Abstract:
Aspects of the disclosure relate to generating and providing enhanced user interfaces by implementing data, AI, intents and personalization (DAIP) technology. In some embodiments, a computing platform may receive, from enterprise computing infrastructure, first unstructured activity data associated with a first enterprise channel. Subsequently, the computing platform may identify one or more user intents by applying an intent discovery model to the first unstructured activity data associated with the first enterprise channel. Then, the computing platform may generate status tracking information based on identifying the one or more user intents. Thereafter, the computing platform may store, in a consolidated event repository, the status tracking information generated based on identifying the one or more user intents, and storing the status tracking information in the consolidated event repository may cause the status tracking information to be exposed to multiple computer systems associated with different enterprise channels.
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Information query