Invention Grant
- Patent Title: Artificial intelligence based technologies for improving patient appointment scheduling and inventory management
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Application No.: US17581650Application Date: 2022-01-21
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Publication No.: US12094600B2Publication Date: 2024-09-17
- Inventor: Casey Bleeker , Nathan A. Cartwright
- Applicant: CDW LLC
- Applicant Address: US IL Vernon Hills
- Assignee: CDW LLC
- Current Assignee: CDW LLC
- Current Assignee Address: US IL Vernon Hills
- Agency: MARSHALL, GERSTEIN & BORUN LLP
- Agent Randall G. Rueth
- Main IPC: G16H40/20
- IPC: G16H40/20 ; G06F16/2455 ; G06F40/30 ; G06Q10/1093 ; G10L15/06 ; G10L15/18 ; G10L15/22 ; G10L15/30 ; H04M1/656

Abstract:
Artificial intelligence (AI) based technologies for improving patient appointment scheduling and inventory management are disclosed herein. An example method includes receiving, at a server including a natural language processing (NLP) model, an appointment request from a user. The example method further includes initiating, based on the appointment request, a patient appointment data stream including verbal responses from the user regarding an appointment of the user. The example method further includes applying, while simultaneously receiving the patient appointment data stream, the NLP model to the verbal responses from the user to output (i) textual transcriptions and (ii) intent interpretations. The example method further includes querying a scheduling database to determine a matching appointment that satisfies a distance threshold, a date threshold, a service threshold, and an inventory threshold. The example method further includes causing a user device of the user to convey the matching appointment to the user.
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