Invention Grant
- Patent Title: System and method for determining applicable lifecycle rules in lifecycle management systems
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Application No.: US17671804Application Date: 2022-02-15
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Publication No.: US12106083B2Publication Date: 2024-10-01
- Inventor: Ankita Jhanwar , Darshan Ambhaikar , Nishu Bansal , Piyush Jain , Sarang Panajkar , Seemit Shah
- Applicant: InContact Inc.
- Applicant Address: US UT Salt Lake City
- Assignee: InContact Inc.
- Current Assignee: InContact Inc.
- Current Assignee Address: US UT Salt Lake City
- Agency: PEARL COHEN ZEDEK LATZER BARATZ LLP
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06F8/60 ; G06F8/71

Abstract:
A system and method for rule selection may include using one or more processors in a computer server, for a set of rules, each rule having one or more rule criteria, determining for each rule if the result of an interaction between interaction metadata and the one or more rule criteria includes one or more criteria. For each rule where the intersection includes one or more criteria, a complement result may be calculated between the result of the intersection and the rule criteria; and based on the complement result, wherein if the complement result is null, the rule may be selected.
Public/Granted literature
- US20230259342A1 SYSTEM AND METHOD FOR DETERMINING APPLICABLE LIFECYCLE RULES IN LIFECYCLE MANAGEMENT SYSTEMS Public/Granted day:2023-08-17
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