- Patent Title: Automatic engagement analytics in collaboration and conferencing
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Application No.: US17967629Application Date: 2022-10-17
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Publication No.: US12108190B2Publication Date: 2024-10-01
- Inventor: Preetam Pete Shenoy
- Applicant: Avaya Management L.P.
- Applicant Address: US NC Durham
- Assignee: Avaya Management L.P.
- Current Assignee: Avaya Management L.P.
- Current Assignee Address: US NC Durham
- Agency: Sheridan Ross P.C.
- Main IPC: H04N7/15
- IPC: H04N7/15 ; G06F3/01 ; H04L12/18 ; H04L65/4038 ; H04N7/14

Abstract:
Participant attendance is readily determined for remote conferences over a network via use of associated participant devices. Going beyond mere attendance, engagement of a participant is determined by observing their actions (e.g., gestures, head movement, eye position) and interactions (e.g., talking, text chat, etc.) within the conference. Such engagement is scored and the value of the score is then used to trigger engagement responses, such as reporting the score to a repository or stakeholder, or initiating a remediation action, such as addressing a network fault.
Public/Granted literature
- US20240129436A1 AUTOMATIC ENGAGEMENT ANALYTICS IN COLLABORATION AND CONFERENCING Public/Granted day:2024-04-18
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