A method includes receiving, by a configuration server via a TR-069 protocol, a request from a customer premises equipment to update a firmware of the customer premises equipment, the TR-069 protocol including an application layer to trigger logging of a status of an update of the firmware for the customer premises equipment; creating, by the configuration server, a log file for the customer premises equipment in response to the request from the customer premises equipment to update the firmware of the customer premises equipment; and logging, by the configuration server via the TR-069 protocol, within the log file the status of the update of the firmware for the customer premises equipment.