Invention Grant
- Patent Title: Automatic analysis of user experience issues to reduce resolution time
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Application No.: US17699342Application Date: 2022-03-21
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Publication No.: US12137023B2Publication Date: 2024-11-05
- Inventor: Prasannakumar Jobigenahally Malleshaiah , Satish Kalipatnapu , Chakkaravarthy Periyasamy Balaiah , Javier Rodriguez Gonzalez , Jay Makwana , Sandeep Kamath , Pankaj Chhabra
- Applicant: Zscaler, Inc.
- Applicant Address: US CA San Jose
- Assignee: Zscaler, Inc.
- Current Assignee: Zscaler, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baratta Law PLLC
- Agent Lawrence A. Baratta, Jr.; Ryan Odessa
- Priority: IN202211005075 20220131
- Main IPC: H04L41/0631
- IPC: H04L41/0631 ; H04L41/14

Abstract:
Systems and methods include monitoring user experience of one or more users accessing any of the Internet, cloud applications, and private applications; determining a user experience score for the one or more users; responsive to detecting a low user experience score for a user, performing one or more analyses on the user experience of the user; and determining a root cause of the low user experience score based on the one or more analyses. The systems and methods can include determining a remedial action for the user based on the root cause.
Public/Granted literature
- US20220278889A1 Automatic analysis of user experience issues to reduce resolution time Public/Granted day:2022-09-01
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