Invention Grant
- Patent Title: Dual-prong call progress assessment and routing
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Application No.: US18504890Application Date: 2023-11-08
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Publication No.: US12137185B2Publication Date: 2024-11-05
- Inventor: Ashok Raj Susairaju , Ashish Koul
- Applicant: Acqueon Inc.
- Applicant Address: US TX Irving
- Assignee: Acqueon Inc.
- Current Assignee: Acqueon Inc.
- Current Assignee Address: US TX Irving
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin
- Main IPC: H04M3/00
- IPC: H04M3/00 ; G06Q10/0631 ; H04M3/51

Abstract:
A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.
Public/Granted literature
- US20240155053A1 DUAL-PRONG CALL PROGRESS ASSESSMENT AND ROUTING Public/Granted day:2024-05-09
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