An artificial intelligence server includes: a communication interface configured to communicate with a terminal, and a processor. The processor is configured to receive, from the terminal through the communication interface, a video of a home appliance, acquire a first feature vector by inputting image data extracted from the video to an image classification model, acquire a second feature vector by inputting sound data extracted from the video to a voice classification model, acquire a result value by inputting a data set obtained by combining the first feature vector and the second feature vector to an abnormality classification model, and transmit, to the terminal through the communication interface, a failure type acquired based on the result value.