Aspects of the subject disclosure may include, for example, obtaining a request for a communication service from a user equipment, based on the obtaining of the request, assigning a first identifier to the user equipment as part of the communication service, obtaining first data from the user equipment as part of the communication service, analyzing at least the first data in accordance with at least one algorithm to determine that the user equipment is likely misconfigured in an amount that is greater than a threshold, resulting in a determination, based on the determination, mapping the first identifier to a second identifier associated with the user equipment, generating a message based on the mapping, and transmitting the message. Other embodiments are disclosed.