Invention Grant
- Patent Title: Autonomous conversational AI system without any configuration by a human
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Application No.: US17570281Application Date: 2022-01-06
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Publication No.: US12282743B2Publication Date: 2025-04-22
- Inventor: Amol Kelkar , Nikhil Varghese , Chandra Khatri , Utkarsh Mittal , Nachiketa Rajpurohit , Peter Relan , Hung Tran
- Applicant: GICRM AI LLC
- Applicant Address: US CA Palo Alto
- Assignee: GICRM AI LLC
- Current Assignee: GICRM AI LLC
- Current Assignee Address: US CA Palo Alto
- Agency: Schwegman Lundberg & Woessner, P.A.
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06F40/247 ; G06F40/289 ; G06F40/49 ; H04M3/527

Abstract:
Described herein is an Autonomous Conversational AI system, which does not require any human configuration or annotation, and is used to have multi-turn dialogs with a user. A typical Conversational AI system consists of three main models: Natural Language Understanding (NLU), Dialog Manager (DM) and Natural Language Generation (NLG), which requires human provided data and configuration. The system proposed herein leverages novel Conversational AI methods which automatically generates conversational AI configuration from any historical conversation logs. The automatically generated configuration contains Auto-Topics, Auto-Subtopics, Auto-Intents, Auto-Responses and Auto-Flows which are used to automatically train NLU, DM and NLG models. Once these models are trained for given conversation logs, the system can be used to have dialog with any user.
Public/Granted literature
- US20230274095A1 AUTONOMOUS CONVERSATIONAL AI SYSTEM WITHOUT ANY CONFIGURATION BY A HUMAN Public/Granted day:2023-08-31
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