Invention Grant
- Patent Title: Systems and methods for querying user configurations of computer systems to aid self-service troubleshooting and system operation diagnostics
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Application No.: US18226935Application Date: 2023-07-27
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Publication No.: US12289302B2Publication Date: 2025-04-29
- Inventor: Mark Cole , Lee Reynolds
- Applicant: Morgan Stanley Services Group Inc.
- Applicant Address: US NY New York
- Assignee: Morgan Stanley Services Group Inc.
- Current Assignee: Morgan Stanley Services Group Inc.
- Current Assignee Address: US NY New York
- Agency: K&L Gates LLP
- Main IPC: H04L9/40
- IPC: H04L9/40
Abstract:
Computer-implemented systems and methods provide a better support experience and resolve user configuration issues for firm platforms more quickly. The systems and methods use automated tools that query a selected firm platform for real time data that allows anyone to obtain an up-to-date view of a user's data or configuration for the selected platform.
Public/Granted literature
Information query
