A method comprises receiving work order data, wherein the work order data identifies at least one technical support issue requiring resolution. The work order data is analyzed using one or more machine learning algorithms. The method further comprises predicting, based at least in part on the analyzing, whether the at least one technical support issue will be resolved at one or more respective service locations of a plurality of service locations. Based at least in part on the predicting, a recommendation to respond to the at least one technical support issue at a given service location of the plurality of service locations is generated.