Invention Grant
- Patent Title: Systems and methods to provide remote support services to a testing device
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Application No.: US18600341Application Date: 2024-03-08
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Publication No.: US12328413B2Publication Date: 2025-06-10
- Inventor: Justin Fry , Christopher Jackson , Kylie Sauter
- Applicant: Illinois Tool Works Inc.
- Applicant Address: US IL Glenview
- Assignee: Illinois Tool Works Inc.
- Current Assignee: Illinois Tool Works Inc.
- Current Assignee Address: US IL Glenview
- Agency: McAndrews, Held & Malloy, Ltd.
- Main IPC: G01N3/62
- IPC: G01N3/62 ; G01N3/06 ; H04M3/51

Abstract:
Systems and methods to provide remote support services to a testing device are disclosed. An example testing device includes a computing device configured to obtain a measurement value related to the material or component under test. The computing device includes: a display; an input device; a processor; and a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to: in response to first input via the input device, transmit a request for a technical support service to a remote computing system; perform, at the computing device, one or more remote service actions associated with the technical support service.
Public/Granted literature
- US20240267462A1 SYSTEMS AND METHODS TO PROVIDE REMOTE SUPPORT SERVICES TO A TESTING DEVICE Public/Granted day:2024-08-08
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