- Patent Title: Automated interactive communication trigger in message distribution
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Application No.: US17964906Application Date: 2022-10-12
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Publication No.: US12335205B2Publication Date: 2025-06-17
- Inventor: Anthony Saia , Seth Miller , Spencer Lund , Ryan Lepinski , Brandon O'Halloran , Armando Spataro , Daniel Seidel
- Applicant: Airship Group, Inc.
- Applicant Address: US OR Portland
- Assignee: Airship Group, Inc.
- Current Assignee: Airship Group, Inc.
- Current Assignee Address: US OR Portland
- Agency: Fenwick & West LLP
- Main IPC: H04L51/02
- IPC: H04L51/02 ; H04L51/04 ; H04L51/216 ; H04W4/029
Abstract:
A message management server may receive selections, from a message publisher, to build a message series. The message series includes one or more messages and a live chat triggering condition. The message management server may generate a message series preview of the message series. The message series preview includes a simulation of a message in the message series. The message management server may receive a command from the message publisher to launch the message series. The message management server may transmit at least one of the messages in the message series to an end user. The message management server may determine that the live chat triggering condition is met. The message management server may launch a live chat based on the live chat triggering condition being met. The live chat connects the end user to a natural person agent.
Public/Granted literature
- US20230122680A1 AUTOMATED INTERACTIVE COMMUNICATION TRIGGER IN MESSAGE DISTRIBUTION Public/Granted day:2023-04-20
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